Terms & Conditions
TRADING TERMS
Our Jandakot showroom is open by appointment only. As we are often on client calls, doing deliveries and attending various trade shows, the office is not always attended. Please call before visiting to ensure someone will be there to meet you.
IMPORTANT NOTICES
• Mr Gecko reserves the right to change prices without notice due to fluctuations in exchange rates. Please confirm prices before quoting customers.
• Prices are .NET and subject to appropriate GST tax where applicable.
RETURNS/REFUNDS
Mr Gecko guarantees that the goods sent from our warehouse are in good and sound condition. Transit insurance is the responsibility of the purchaser. Purchasers are required to inspect the goods and report to Mr Gecko any defects relating to the order within 7 days of receipt. Credit request for goods returned to Mr Gecko will only be accepted on prior approval from head office. Credit notes isssued expire if not redeemed within 12 months of issue date.
Returned goods without product faults are subject to a 25% Handling Fee, outbound and inbound freight costs are to be borne by the purchaser. The goods must be in good condition and original packaging with the invoice number provided.
CANCELLATIONS
Cancelled orders that have been packed for shipping are subject to a 25% Handling Fee.
ORDERING PROCEDURE
We recommend that you use our online ordering system. Our online catalogue is updated daily with new arrivals and also monthly specials, please register for access to our pricing and ordering facility.
Delivery will be arranged by Mr Gecko, or you may arrange your own courier. Please notify us of your opening hours/days to avoid second delivery charges.
We accept payment by cheque, money order, credit card (0.05% surcharge applies) or direct deposit. No cash payments are accepted.
Placement of an order with Mr Gecko confirms acceptance of the company’s policies and trading terms in regards to ordering, payment and returns.
Cancelled orders that have already been packed will incur a 25% handling fee.
TERMS OF PAYMENT
On receipt of goods. Credit terms are available to approved customers.
FREIGHT GUARANTEE
Shipping is usually done within 2 - 5 business days of order receipt. We use our preferred freighting company and guarantee a maximum freight charge of 12% of COG (excluding discounts) ex-gst for all orders over $200.00. Freight to Tasmania and Queensland incur a 16% of COG charge. Some conditions apply to Garden Arches, Fountains and Gazebos. Please check with us for shipping costs on these products. *Freight Guarantee does not cover drop shipping.
Minimum charge is $24.00 to All destinations, except QLD and TAS which is $32.00.
If you prefer, a freighting company of your choice can be used, please advise this when placing your order.
NB] There is a $45 tail gate charge for pallets delivered to destinations without a forklift.
